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Shipping Guide

To Find Out When Your Order Will Be Shipped From Japan, Follow The Steps Below To Get An Estimate

          1. See If Japan Post Accepts Mail To Your Country At Their Official Site. Due To COVID-19, Shipping Condition Changes Constantly Depending On Flight Availability & Capacity. Any Country Can Get Restricted With Very Short Notice So Always Check For The Most Updated Status At The Link Provided Above.

          2. Scenario One -  No Shipping Restriction Imposed On Your Country. Shipment Through Japan Post Will Take Place As Stated In The Schedule Below. All Products Are On PRE-ORDER Status Which Means There Are No Ready Stocks Available. Items Have To Be Obtained Or Delivered From Different Vendors In Japan On Different Release Dates. Shipment Will Be Processed According To The Time Your Order Was Received - First In First Out. Also, The Shipping Method That You Chose. EMS Express Packages Will Be Cleared First And Then e-Packets. It Will Take A Couple Of Weeks To Complete Sending A Batch Of Orders After The Items Are Released In Japan. There Is No Need To Ask JapanHomeMaker On Updates Either By Email Or SNS, Tracking Numbers Will Be Sent To Your Email Address Automatically Once Your Order Is On The Way. 

              Order Deadline Estimated Shipment
            TWICE "BETTER" Release Event Merchandise December 13, 2020 February, 2021 & Onwards
            "TWICE in Wonderland" Japan Online Live Merchandise March 28, 2021 April, 2021 & Onwards
            TWICE Japan 8th Single "Kura Kura" May 9, 2021 May, 2021 & Onwards
            ONCE Japan 4th Anniversary Goods May 9, 2021 June, 2021 & Onwards
            NiziU 2nd Japan Single "Take a picture / Poppin' Shakin' " March 31, 2021 April, 2021 & Onwards
            GMMTV Exhibition in Japan May 19, 2021 June, 2021 & Onwards
            2PM Japan Debut 10th Anniversary August 31, 2021 August, 2021 & Onwards
            TWICE "Kura Kura" Release Event Merchandise August 31, 2021 July, 2021 & Onwards
            TWICE Japan 3rd Album "Perfect World" August 31, 2021 July, 2021 & Onwards
            TWICE Japan Debut 4th Anniversary Merchandise August 31, 2021 July, 2021 & Onwards
            TWICE "Perfect World" Release Event Merchandise August 31, 2021 August, 2021 & Onwards
            GMMTV Popup Store In Japan September 5, 2021 August, 2021 & Onwards
            BLACKPINK "THE ALBUM -JP Ver.-" CDs & Official Merchandise
            August 31, 2021 August - September, 2021


          3. For Orders Containing Multiple Things From Several Groups / Events, Shipping Will Happen When All The Items Are In Place. Whichever Event Has The Longest Lead Time Will Be The Shipment Estimate.

          4. Scenario Two - Your Country Is On Japan Post's Mail Suspension List Which Means Either Airmail With Tracking Or EMS Express Service Or Both ARE NOT Available Until Further Notice. Your Orders Will Be Withheld For Shipment Until This Shipping Restriction Is Lifted. Be Reassured That Your Items Are Safe And Are Being Stored At JapanHomeMaker's Warehouse.  There Is No Action Required On Your Part, Just Wait Patiently And Your Package Will Be Shipped As Soon As The Postal Service Accepts Mail To Your Country Again. However, The Following Alternatives Are Available To Get Your Order Shipped Out Without Waiting.

            * Switch To Private Service Such As UPS, FedEx Or DHL. These Couriers Operate Their Own Aircrafts So They Can Deliver From Japan To All Countries Without Being Impacted By The Pandemic. On The Other Hand, Shipping Charges By These Services Are Significantly Higher Than Regular Postal Service. For Some Locations, Cost Can Be 3-4 Times More Expensive. If You Are Willing To Pay More On Shipping, Please Email JapanHomeMaker With Your Order Confirmation And Ask For A Shipping Quote.

            * For US Customers Who Chose e-Packets Shipping Option With Only A Single Or A Few Items In The Order, It May Not Be Cost Effective To Switch To Private Couriers. In This Case, JapanHomeMaker Can Group Your Order With Other Customers' Orders In The America. Detail Of This Option Was Explained Here. There Is No Additional Shipping Cost Nor Action From You Required. JapanHomeMaker Will Arrange This Route For You Automatically. However,  Please Be Aware That It Will Take 1-2 Months Because The San Francisco Satellite Office Is Only A Part-Time Operation. Also, There Is A Queue Of Orders That Have Been Stuck For Shipment Since March 2020 At The Beginning Of The Pandemic. Those Orders Have To Be Processed First Until The Backlog Can Be Cleared.

            * Make Multiple Purchases On JapanHomeMaker's Website Instead Of Just One. By Doing This, You Will Be Making Several Payments On Shipping. If The Combined Shipping Fee For All The Transactions Is Enough To Cover The Extra Cost Required Switching To Private Courier, Then All Of Your Orders Will Be Shipped In One Package By UPS (Yamato Express Is The Japanese Alliance With UPS Which JapanHomeMaker Has A Business Contract With). Any Extra Shipping Fee Collected Will Be Refunded Back To You Upon Shipment. For Customers With Multiple Orders, JapanHomeMaker Will Be Handling All The Combine Shipping And Logistics And No Further Action From You Is Required.

          5. JapanHomeMaker DOES NOT Send Things By Surface / Sea Because This Will Take 3-4 Months. Also, For Many Countries, There Is No Tracking Information Available And The Risk Of Losing Packages In Transit Is Too High. Thank You For Your Understanding.

Standard Japan Post Shipping Methods Offered By JapanHomeMaker

Shipping Cost via Japan Post Is Calculated Based On The Total Weight Of All The Items In Your Order Including Packaging Materials. JapanHomeMaker's Shipping Calculator Will Automatically Reflect The Correct Rates During Checkout According To Your Location

EMS

 ePacket

Registered SAL

No Longer Offered As Of August 2020 Due To COVID-19  Restrictions

Express Airmail Economy Airmail
Priority High Medium Low
Estimated Speed 3-5 Days 10 - 14 Days 2 - 4 Weeks
Tracking Yes Yes Yes
Default Insurance Coverage Up To 20,000 Yen  Up To 6000 Yen Up To 6000 Yen
Maximum Weight
Up To 20 kg Or 30 kg Depending On Location
Up To 2 kg
Up To 2 kg
Maximum Size
3 Sides Add Up Within 3m
3 Sides Add Up Within 90 cm
3 Sides Add Up Within 90 cm