Shipping Guide

SHIPMENT SUSPENSION DUE TO COVID-19

Since the beginning of April, Japan Post has stopped accepting international mails to certain countries due to cancellation of flights. Refer to the most updated list in the image below. Last update was on August 7, 2020.

For countries that are not on the suspension list such as Canada, Germany, United Kingdom, the Netherlands, Singapore and Malaysia, it is taking significantly longer for packages to get processed and dispatched by Japan Post. Even EMS express mail can now take up to several weeks before there is any movement.

Some Registered SAL parcels sent in March were returned to JapanHomeMaker and many orders sent at the beginning of April have been stuck in limbo.

Due to the current situation, JapanHomeMaker has decided to hold off on ALL shipment as of April 15th until global logistics is back to normal and shipping restrictions are lifted. (Refer to updates below for the list of countries with shipping already resumed).  This decision is to protect customers' interest as packages may get lost in the chaotic system and if packages get returned, extra shipping cost may be incurred etc...

As a result, the shipment time table listed below for ALL orders will be updated later. Please check back once in a while for updates because JapanHomeMaker cannot answer thousands of customers' shipment inquiries.

For customers who received tracking information with the status "Returned To Sender", JapanHomeMaker will re-send the packages again when the situation allows. Please be re-assured that your items are safe and you will not be charged again for shipping cost if you are not requesting to change your original shipping option. New tracking number will be provided and JapanHomeMaker will contact buyers individually for any exceptional case.

At this extremely difficult time for the entire world, JapanHomeMaker asks for everyone's understanding and patience. Please refrain from emailing constantly asking when orders can be shipped. All orders are in good hands and worrying will just increase anxiety reducing your immunity in a time where you need immunity the most.

Stay healthy both physically and mentally!

 

Update On May 27, 2020 (Appended On June 18)

Starting end of May and within the month of June, JapanHomeMaker will resume EMS / Airmail shipping to the following countries that ARE NOT on Japan Post's suspension list:

* Asia - Korea, Singapore, Malaysia, Taiwan, Hong Kong, Thailand, The Philippines, Vietnam, Indonesia

* Europe - Germany, France, The Netherlands, Finland, The United Kingdom, Spain, Sweden, Norway, Poland, Portugal

* North, Central & South America - Canada, Mexico

Customers from the above countries will be receiving tracking numbers by email. Please be aware that it is still taking much longer than usual for packages to arrive their destinations. Tracking may be stuck for a couple of weeks without any update on status. Please be patient and allow the postal service time for things to get scanned and processed.

On the other hand, Registered SAL shipping is still NOT available to ALL countries including the ones mentioned above. If you have chosen this shipping method for your order, your items will be on hold for shipment until the restrictions are removed. Also, for other countries that are still being suspended, please stay tuned for further notice.


SOURCE - Japan Post Official Announcement 

JapanHomeMaker offers 3 types of shipping method via Japan Post.

	EMS	ePacket	Registered SAL No Longer Offered As Of August 2020 Due To COVID-19  Restrictions
	Express	Airmail	Economy Airmail
Priority	High	Medium	Low
Estimated Speed	3-5 Days	10 - 14 Days	2 - 4 Weeks
Tracking	Yes	Yes	Yes
Default Insurance Coverage	Up To 20,000 Yen	Up To 6000 Yen	Up To 6000 Yen
Maximum Weight	Up To 20 kg Or 30 kg Depending On Location	Up To 2 kg	Up To 2 kg
Maximum Size	3 Sides Add Up Within 3m	3 Sides Add Up Within 90 cm	3 Sides Add Up Within 90 cm

All products are on pre-order status which means there are no ready stocks available. Items have to be obtained or delivered from different locations in Japan on different dates. Current shipment schedule:

	Order Received By	Estimated Shipment (Based On Sequence Of Order Received)
TWICELIGHTS Tokyo Dome               (First Batch)	March 31, 2020	June, 2020 & Onwards
TWICE Japan Season's Greetings 2020	March 31, 2020	June, 2020 & Onwards
TWICE 2019 #Dremaday Japan Tour Blu-Ray / DVD	March 31, 2020	June, 2020 & Onwards
"&TWICE" Release Event	December 22, 2019	June, 2020 & Onwards
TWICELIGHTS Tokyo Dome         (Second Batch)	June 30, 2020	June, 2020 & Onwards
TWICE Japan 6th Single "Fanfare" Albums	June 30, 2020	July, 2020 & Onwards
TWICE "Fanfare" Release Event Merch	August 2, 2020	August, 2020 & Onwards
"#TWICE3" 3rd Japan Best Album	August 31, 2020	September, 2020 & Onwards
"#TWICE3" Release Event Merch	October 15, 2020	November, 2020 & Onwards
TWICE Japan 7th Single "BETTER" Albums	November 1, 2020	November, 2020 & Onwards
TWICE Japan Season's Greetings "ON&OFF" 2021	October 15, 2020	January, 2021 & Onwards
LUV TWICE x Peanuts x Uniqlo	May 31, 2020	June, 2020 & Onwards
STRAY KIDS 'District 9 : Unlock' In Japan (Third Batch)	September 30, 2020	October, 2020 & Onwards
STRAY KIDS 'TOP - Japanese Version-' Release Event	June 30, 2020	July, 2020 & Onwards
SNSD Taeyeon Japan Tour 2020	June 30, 2020	July, 2020 & Onwards
ASTRO Pop Up Store In Japan (Second Batch)	September 7, 2020	September, 2020 & Onwards
Yuzuru Hanyu 2019-20 Exhibition	July 31, 2020	September, 2020 & Onwards
NiziU "Make You Happy" Release Event	August 30, 2020	October, 2020 & Onwards

If your order contains multiple things from several groups / events, shipping will happen when all the items are in place. Whichever event has the longest lead time will be the shipment estimate.